Refund Policy
Effective September 25, 2026
Digital subscriptions
Subscriptions and access keys are digital products. Except where applicable law requires otherwise, purchases are generally final once a key has been redeemed or access has been activated.
When we may approve a refund
We may review requests involving duplicate charges, an incorrect charge, failure to deliver purchased access, or a verified technical problem that prevents use and cannot be resolved by support. A change of mind, failure to meet system requirements, account sharing, rule violations, bans, or partial use normally does not qualify.
Requesting a refund
Contact support@laxy.pro promptly with your account email, transaction information, purchase date, and a clear description of the issue. Do not include passwords or full payment-card details. Approved refunds are returned through the original payment method where possible and processing time depends on the payment provider.
Chargebacks
Please contact support before opening a payment dispute so we can investigate. Fraudulent or abusive disputes may result in account suspension while the matter is reviewed. This policy does not limit non-waivable consumer rights.